Roles & Resposibilities

• Receive, review, and process incoming customer purchase orders and quotation calculator provided by Salesperson
• Compare the current order to previous order to clarify and reconcile packaging
• Communicate directly with the plants regarding lead time and shipping dates which includes warehouse transfer of goods.
• Coordinate the consolidation of materials via Intercompany sales and/or warehouse transfers for shipment.
• Liaison between the Salesman/Customer and the production plants
• Fill out SORAF using the quotation calculator
• Input orders and changes in the Process Pro system
• Notify the production plant of changes to orders, special or unusual orders/requests
• Communicate with freight forwarder (ours or customers) to schedule shipment or get freight quotes if necessary
• Prepare export documents
• Maintain records in Process Pro & Sugar
• Review, reconcile and approve all accounts payables for export-related shipments
• Timely collection of export-related accounts receivable
• Correspond with quality department and customer to reconcile any discrepancies, and issue and debits/credits if needed
• Manage and approve Agent Commissions monthly
• All office Personnel may be asked to substitute for other office staff during absences

Preferred Experience/skills:

• Basic knowledge of math and clerical skills
• High level of communication skills.
• Organized and thorough in record maintenance.
• Strong attention to detail.
• Ability to deal with customers directly.
• Intermediate level computer skills (excel, word).
• Ability to multi task
• Two years of customer service experience

Education:

• High School Diploma/equivalent